Frequently Asked Questions

 

BOOKING TICKETS

Q: How do I contact the box office?

If you have any box office enquiries please call us on 020 7870 6876, email [email protected], or drop in to see us from 10am – 7.45pm. Please note there is a 10% booking fee per ticket, capped at £2.50 per ticket, for telephone bookings.

Q: When is the box office open?

Box Office operating hours are 10am - 7.45pm.
We are closed on Sundays and evenings when there is no show playing.

Please note there may be a wait to make advance bookings close to showtimes.

Phone opening hours are 9am - 6pm Monday to Saturday and 10am-6pm on Sundays.

Q: How do I book tickets?

Buying tickets online is the easiest way to book – just click ‘What’s On’ to see all available shows. If you would prefer to speak to someone, you can also book over the phone by calling 020 7870 6876. Please note there is a 10% booking fee, capped at £2.50 per ticket, for telephone bookings. You can also book at the box office in person during the times stated above.

Q: How much do tickets cost?

Tickets range from £12 in Park90 to £32.50 for a Fri/Sat night showing in Park200. Full details of pricing and discounts can be found on the right hand side of each show page on our website. We offer some concessions, a Pay What You Can scheme, and membership schemes for local N London residents and those aged 16-26 (Park Up). Occasionally we have one-off events and fundraising shows that have different pricing structures, please check specific event details on the What’s On page. 

Q: What concessions do you offer, and what proof is required to access them?

Please note that concessions are not available in Park200 Band A Seats, with the exception of those in receipt of an Access Membership.

Age based concessions
We offer concessions to those aged 65+ in all shows, excepting Park200 Band A seats and fundraising shows.

Where the show is geared towards a family audience, child concessions for under 16s apply. Please see specific shows on our What’s On page for details.

Access concessions
Access tickets are up to two tickets per show at the rate of £16.50 for Park200 and £9 for Park90 shows. If you do already not have an access membership with us, please forward proof of eligibility (such as a blue badge, PIP letter or doctor’s correspondence) to [email protected] with any notes about your access needs, and we’ll add you as a member.

Entertainment Unions
£16.50 tickets are available for those in any of the following unions: Equity, BECTU, the Writers Guild, UK Theatre, ITC, or the Musicians Union (for Park200 shows, these are available in bands B or C only). You will need to provide proof of membership (i.e. membership card or letter) in order to access these discounts. Once received we will update our records and the prices will become available to you online for a period of one year. We do not currently offer a student discount.

N Tuesdays 
Discounts available for our local N postcode residents (this does not include NW).
If you have not used this discount before or provided proof of address in the last year, you will need to provide proof of current address, such as a utility bill dated within the last six months, in order to access these discounts. Once received, we will update our records and a concessionary price of £16.50 for Tuesday performances (maximum of two tickets per person per show, bands B and C only) will become available to you online for a period of one year.

Pay What You Can scheme
Those in receipt of Jobseeker’s Allowance or Universal Credit can take advantage of PWYC on any matinee or any Wednesday of each production. These will be bookable from two hours prior to the performance, in person only. Please bring proof of eligibility (most recent JSA or UC correspondence) and present at the box office at each visit before booking your ticket. One ticket per person, subject to availability.

Sending proof for discounts
You can pop into Park Theatre with your proof of eligibility, or you can scan your proof/take a picture and email to [email protected] Terms and conditions are available on our website or in person on request. All prices and concessions are subject to availability and can be withdrawn at any time.

Q:  I can’t find my discount when I book my ticket online.

Make sure you’re logged in if you have a membership discount. Any discounted tickets, whether it’s by membership or promotion code, will discount on the last page of booking before checkout.

Q: Can I purchase tickets with cash?

Yes, our in-person box office accepts cash, but we prefer card payment if possible.

Q: I don’t have an email account/internet access - how do I buy tickets?

You can phone the box office on 0207 870 6876 (Mon-Sat 10am-6pm) or visit our box office in the building from 10am Mon-Fri or Sat from 1pm.

Q: What credit/debit cards do you accept?

All major payment cards are accepted apart from American Express and Diners card.

Q: How will I get my tickets?

If you booked online or provided an email address when booking with one of our box office team, you’ll have received e-tickets. These can be displayed on a smart phone or a tablet in order to gain access to the auditorium. The tickets are sent from [email protected] Please check your junk or spam folder if you cannot find your tickets.

If you do not have email access, please mention this when you book over the phone or in person, and you may collect your ticket from the box office when you arrive for the show. Please bring the credit/debit card you booked with.

Wherever possible, all tickets are e-mailed as we aim to operate a paperless ticketing system. We do not post tickets.

Q: Do you do a season discount if booking lots of shows at once?

Currently we don’t do a regular season discount, but any multi-show offers or discounts will be advertised when shows go on sale. Please sign up as a Key Keeper here to receive regular emails from us, get access to priority booking and to be the first to hear about any offers.

Q: Is there a discount for group bookings?

We offer one ticket free in every 11 bought. You can book up to 11 tickets on our website – any larger groups should get in touch with our box office team on [email protected] If you are looking to book on behalf of a school or other educational institute, please email the box office team, as we have an educational rate available for most shows.

Q: Why do you have a telephone booking fee?

Our telephone booking fee is 10% per ticket, capped at £2.50 per ticket, for telephone bookings. As we are a small team, our telephone sales are outsourced through our association with Quay Tickets, which not only vastly cuts down call waiting times but also mean longer telephone box office hours. The booking fee helps cover the costs incurred for delivering this level of service. We continue with a policy of no booking fees for in person or online sales.

Q: What is your babes in arms policy/At what age do you have to buy a child a seat? 

Babes in arms are not permitted outside of a Parents & Babies performance – details of upcoming Parents & Babies performances are listed on our Access page. Our licences specify that children of any age require their own seat and therefore a ticket; age guidance for each show may be found on the individual show’s page under What’s On. If you have any questions regarding specific content for your child, please contact the box office on [email protected]

Q: Do you offer gift vouchers?

You can purchase a Park Theatre Gift Voucher here or in person at the theatre. These can be used to book online, over the phone or in person. We also accept Theatre Tokens via phone and in person (not online). Why not also consider buying someone a Park Keepers Membership? We also offer the opportunity to Name a Seat.

If you would like to buy someone special a ticket, you may purchase a ticket in your name and pass the e-tickets on to them. This is at the purchaser’s own risk.

Q: When do tickets go off sale for a show?

Tickets go off sale online an hour before the performance. If seats are left, people can purchase tickets at our box office in person.

Q: The show I want to see is sold out. Is there any way I can get a ticket?

We strongly advise customers to book tickets to shows they want to see in advance, as it is not always possible for us to release extra seats.

Advance returns

We do not run an advance return list, and instead put any returned tickets for a sold out show back on general sale. We suggest keeping an eye on our website periodically for any returns. We also sometimes release any unused house seats at midday on the day of the performance, so this is a good time to check ticket availability. If there are a substantial number of returns or extra seats being released, we will convey this via our social media channels.

Daily returns list – from 2 hours before the performance

If no returns have become available on the website, another option is to arrive at the venue two hours before the show on the day of the performance and ask to be added to the daily returns list. The daily returns list is a paper list kept at box office, consisting of customers currently in the building waiting to see if there are any returns for that day’s performances only. Once you have added your name to the daily returns list, you may wait in our front of house area until a member of staff contacts you if a ticket is returned. There are no guarantees of returns being available on the day.

An increasing number of bookers are booking well in advance to ensure they don't miss the show! Why not consider becoming a Park Keeper, where one of the many benefits includes priority booking when the new season is announced?

 

 

PROBLEMS BOOKING

Q: I’ve lost my ticket/email confirmation – will I still be allowed in?

Don’t worry – if you have purchased a ticket with us, your booking details will still be on our system. Please contact [email protected] and our team can resend your tickets to you. If these don’t arrive for whatever reason, you may ask one of our box office staff to print your ticket for you on the day when you get to the theatre. Please bring the credit/debit card that you booked with.

Q: Can I return/exchange my ticket?

Our tickets are non-refundable, except if the ticketholder receives a Covid positive test or if the show is cancelled by Park Theatre. If you or someone in your party has tested positive for Covid-19 or has been instructed to isolate, please inform us at least 24 hours before the show you’re due to attend and we can offer a refund, a credit voucher or an exchange into a future performance. If you receive a Covid positive test with under 24 hours to go, please email the box office anyway – whilst we cannot guarantee a refund or exchange, we will try our best to accommodate on a case by case basis in an effort to be supportive in difficult circumstances.

Exchanges to your tickets may be made up to 24 hours before the performance. There is charge of £2 per ticket for non-Covid related exchanges. If exchanging into a performance where ticket prices are more expensive, we will reserve your tickets and you may settle the difference in price with our phone team. If exchanging into a performance where ticket prices are cheaper, the difference in price will be added as credit to your account to spend with us at a later date.

We are able to accept tickets for returns if the show in question is sold out. Please email our box office team, who will then make the ticket(s) available for online purchase. If the ticket(s) sell, you will be refunded the cost of them onto the card you booked with. Please note that there is no guarantee of a resale, and once tickets have been submitted for resale you may not be able to reclaim them.

We are unable to take any action relating to tickets for performances that have already passed.

 

 

ACCESS

Q. I’m a wheelchair user. Where is the best place to sit/ book my seat?

If you will be using a wheelchair when you visit, please email [email protected] or call us on 020 7870 6876 to discuss your needs and to book your tickets.

Once discussing your needs, we can add an access membership to your account that will enable you to book wheelchair accessible seats in Park200 online. Park90 is an unallocated space, but your access notes will be on your account for a Duty Manager to reserve appropriate seats for you.

There is step-free access to both theatre spaces, with the assistance of our lift.

We can accommodate both your staying in your wheelchair and transferring to a seat. Please let us know which is preferable to you on your visit.

Q: I have an access requirement. How can I let you know about my needs?

If you have any access requirements, please email [email protected] or call us on 020 7870 6876 to discuss your needs and to book your tickets.

Once we know your specific requirements, we can advise you on your booking and future visits. We can also add an access membership to your account for free, so you will be able to book seats that are reserved for access users, including Caption Best View seats and Wheelchair User seats. Park90 is an unallocated space, but your access notes will be on your account for the Duty Manager to reserve appropriate seats for you.

When booking in Park200 Stalls Rows A, B and D, please mind the step. Park200 Stalls Row C is step free. Row B in the Circle is not suitable for those with mobility restrictions.

Q: Do you have a lift? How easy is it to get into the theatre?

We have a lift that accesses all floors, and seating is available in Park Pizza as soon as you enter the building.

Q: Do you have disabled parking for wheelchair users or those who can only walk a short distance?

There is some street parking in the area but it's residential so availability can be limited. Parking restrictions apply. You can be dropped off at the entrance of the theatre (right on the pavement). There is lift access to all floors and the entrance to the auditoria is a short walk. Please ask our Front of House staff to assist you if necessary. Please contact 020 7870 6876 or email [email protected] if you’d like advice on your booking or your visit to the theatre. 

Q: Where’s the nearest step free access station?

The nearest stations with step free access are a bus ride away: Highbury & Islington, Tottenham Hale, Haringey Green Lanes. Please check Transport for London at www.tfl.gov.uk for further information.

Q: Is there an access rate for tickets?

For regular Park200 shows, access tickets are £16.50 concessionary rate in any seat. Access members are entitled to two tickets at the access rate if they wish to bring a companion.

For regular Park90 shows, access tickets are £9. Access members are entitled to two tickets at the access rate if they wish to bring a companion. As seats in Park90 are unreserved, please email [email protected] in advance of the performance if you have any specific access requirements.

For additional programming, such as short runs, fundraising performances and one-off events, access customers can book up to 2 seats at 50% off.

Please call 020 7870 6876 or email [email protected] to let us know about your needs. Once we know your needs we can make sure that you can book tickets for yourself and your companion independently, online.

Q: I’m hard of hearing. Do you have anything in place to assist me watching a show?

We have Sennheiser headsets on site to assist with audio amplification. We do not have any neckloops that connect to hearing aids at this time. Please ask a member of front of house staff if you require a headset. We also have captioned performances available for certain shows each season. Please click here to see what's on. 

Q. Which access performances do you offer and when?

We have a range of access performances available that vary from season to season. Please see our Access page for further details relating to specific shows. These access performances include:

Audio Described
Designed for blind and visually impaired audiences, audio description is delivered live through a headset by a trained Vocaleyes audio describer during the show. Introductory notes for these performances may be accessed via the Vocaleyes website. We also offer touch tours prior to the show. Please call 020 7870 6876 or email [email protected] if you would like a touch tour beforehand.

Relaxed
Designed for people with an Autism Spectrum Condition, Tourettes, Epilepsy or anxiety attacks, and anyone who would benefit from a more relaxed attitude to movement and noise in the auditorium. There will be adjustments to lighting and sound levels. A chill out zone will also be provided for anyone who wishes to take time out during the performance. You will be provided with a Visual Story, introducing you to the venue and the show, before you arrive.

Captioned
These performances have a caption unit onstage operated to simultaneously display anything spoken or sung onstage, as well as information on sound effects and music. Captioning can be useful when strong accents are used or for people who speak English as a second language, as well as for Deaf and hard of hearing audiences.

Dementia Friendly
Designed for people living with dementia. There will be adjustments to lighting and sound levels, and a relaxed attitude to noise and moving around the auditorium during the play. A chill out zone will also be provided for anyone who wishes to take time out during the performance. You will be provided with a Visual Story, introducing you to the venue and the show, before you arrive. 

Parents & Babies
These additional showings are for audiences who wish to bring babes in arms (under 1 year). With reduced audience numbers to provide additional room and a relaxed attitude to noise and moving around the auditorium. Baby changing and feeding facilities. Please email [email protected] in advance if you would like to reserve a space for a buggy, as we cannot allow buggies in the auditorium.

Q. Where should I sit so there is space for my service animal?

We are a dog-friendly building and assistance dogs are welcome in both Park200 and Park90. Please request an aisle seat when you book. We can look after your service dog during the performance if you let us know in advance by emailing [email protected]

Q. Is Park Pizza suitable for pushchairs/babies?

Yes, we are a family friendly building. We have a lift that accesses all floors and baby changing facilities in the accessible loos. 

 

 

SHOW INFORMATION

Q: When are your shows on?

Evening performances run Monday-Saturday- Park200 shows usually starts 7.30pm and Park90 at 7.45pm. Matinees are on Thursdays and Saturdays - Park200 usually at 3pm and Park90 at 3.15pm. Please always check the shows on the website as occasionally start times do vary. We also host occasional one-off shows or events. Up-to-date details can always be found on our What’s On page.

Q: How long is the show?

Approximate running times may be found on the individual show page on the website. If it’s not stated, do get in touch with the box office. When enquiring about a future show, please note that we may not know exact timings until the day of the first performance.

Q: How do I find out about the next season?

Future seasons will be announced via our e-newsletter and social media. The best thing to do to be the first to find out what’s new is sign up to our mailing list and follow us on social media (Facebook, Instagram and Twitter).

Q: I loved the show I just saw! Will it tour or be performed elsewhere?

We’re always thrilled when a show that has been performed here gets a future life, so we tend to shout it from the rooftops on our social media pages, and announce any updates about past shows there.
 

 

VENUE INFORMATION

Q: What is the address of the theatre?

Park Theatre, Clifton Terrace, London, N4 3JP.

Q: How do I find the theatre?

From Finsbury Park tube station (Victoria & Piccadilly Lines and National Rail) take the Goodwin Street exit, walk up City North Place, and then past Starbucks onto Clifton Terrace. We’re the dusky pink building on the left-hand side of the road.

You can also travel to Finsbury Park by buses W3, W7 and 210, which stop 50m away from the theatre.

Q: What are the opening hours for Park Pizza?

Park Pizza is currently open from 1pm for matinee shows and from 5pm for evening shows. Please note that we are not currently serving food, but Park Pizza will have a full food service very soon.

Q: Is there parking?

The theatre doesn’t have its own car park. There is some street parking in the area but as it's very residential, so availability can be limited. See details here. If you are a blue badge holder, you are able to park on single yellow lines in the vicinity of the theatre.

We're very close to Finsbury Park tube station, by the Wells Terrace exit. So if you are able to take public transport, that's advisable.

Q: Do you have lost property?

If you think you’ve lost something whilst still at the theatre, please let our front of house staff know and they will assist you. If you’ve left the theatre, please email the box office with your contact details and details of what has been lost, and they can check if anything has been handed in.

Q: Do you have a cloakroom?

We do not have a cloakroom. Please try not to bring large, bulky, valuable items to the theatre, as we are unlikely to be able to store it for safety reasons. There is space underneath seats in the auditoria for a medium sized rucksack or large bag.
 

 

DONORS/KEEPERS

Q: I’m interested in donating/corporate sponsorship. Can you tell me more?

Fantastic, thank you so much for thinking of us as part of your charitable giving. You can find out about the various ways to support the theatre on our website here. We offer a function whereby you can add a donation to your ticket purchase during the booking process. For any large donations or corporate sponsorship, you can get in touch with our Development Director, Tania Dunn ([email protected]), who will be delighted to hear from you.

Q: I’m a Stage/Show Keeper and would like to book my place at a Stage/Show Keeper event?

Please email [email protected] and a member of the development team will be in touch regarding the invitation. 

Q: Can I still ‘Name a Seat’?

We would be delighted to hear from you if you want to name a seat for yourself or someone else. We have two levels of seat that can be named at either £600 or £850. Please visit www.parktheatre.co.uk/support-us/name-a-seat to find out more.
 

 

CREATIVE LEARNING

Q: May I have more information on the education/classes you are offering?

We offer a variety of classes for both adults and children in our Creative Learning department. These are usually weekly for a term of 10 weeks, coinciding with local school term dates. For these weekly classes, we highly recommend attending all 10 sessions, as there is often a group showcase at the end of term.

More specific information on our current class offerings, including booking links and term dates, can be found here.

We offer a scholarship rate for individuals/families who are low-income or suffering financial hardship. If you think you or your child may be eligible for discounted classes, please email our Community Engagement Manager, Nina Graveney-Edwards, at [email protected], with a brief outline of your financial circumstances, and she can assist further.

Q: I’m interested in work experience/internships – what do I need to do?

Please contact us at [email protected] with some details about yourself and the dates that your work experience placement is to be. Our team will check our schedule for availability and get back to you as soon as possible.

We do offer regular internships in our marketing and creative learning departments. These are advertised on our jobs page as required, so please keep an eye out for upcoming opportunities.

Please note that we are unlikely to be able to offer work experience to anyone under the age of 18.
 

 

HIRES

Q: I’d like to hire one of the spaces for a show/event. How do I proceed?

If you’re interested in putting a show on at Park Theatre, please take a look at our Submissions page here for preliminary information about budgets, tech specs, and to fill out a proposal form. Please note that we are often programmed six months to a year in advance.

If you are looking to mount a one-off event, please contact our Administrator, Mariah Sayer, on [email protected], who can assist with checking availability and offering rates.

Q: I’m interested in hiring your bar for a private event/party.

Our bar restaurant, Park Pizza, are sometimes able to host parties, dependent on availability and shows that are taking place in the building. Please email your inquiry our Restaurant Assistant Manager, James Dathorne, on [email protected], who will respond with availability and a quote as soon as possible.

Q: Do you accept playscripts/show invitations to take into consideration for programming?

We are primarily a receiving theatre, which means that it is rare for us to produce a play without a production team already attached. However, we are always keen to foster relationships and make connections with artists that we may like to work with in future, and to this end we have assembled a new Reading and Viewing Team to assist us with reading any scripts submitted or watching plays that we’re invited to. This team is run by Daniel Cooper, our Producer Programmer, so please forward any show invites or scripts you may wish to submit to him at [email protected]
 

 

WHERE TO EAT

Q: What food and drink does Park Pizza offer?

Unfortunately, Park Pizza is not currently offering a full food service, but will be very soon - watch this space! Pizzas will be prepared freshly on site by our resident Pizza Chef. Drinks-wise, there is a wide range of teas, coffees, soft drinks and alcoholic beverages. 

Q: What other restaurants are nearby for a pre/post-show meal?

You can Google “Restaurants near Stroud Green Road, N4”

Some of our local favourites are:

Fine Dining:
Osteria Tufo: Fine Italian Dining. (three mins walk from the theatre)

Casual Dining:
Dotori: Korean/Japanese. (three mins walk)
My Cottage Cafe: Lebanese. (next door to Park Theatre)
Pasta Remoli: Hearty Italian pasts. (three doors down from Park Theatre)
Pizzeria Papagone: Italian pasta and stone baked pizzas (six mins walk)
Cats – Café Des Artistes: Thai. (five mins walk)
Petek: Turkish. (five mins walk)
La Porchetta Pizzeria: Italian. (six mins walk)
Front Room Cafe: {stops serving food at 5pm} (five mins walk)
La Fabrica: Spanish tapas.
Walnut: Fresh salads and Mediterranean food.