Visitor Safety Advice

 

 

We've been working hard to make sure that we can continue to operate safely and are following all of the up to date Covid-19 social distancing guidelines and recommendations.

Please note that as Government covid guidelines change, we may alter our procedures accordingly. We endeavour to keep this page as up-to-date as possible, but if you have any further queries or concerns you can contact us at [email protected]

Thank you to everyone who has supported Park Theatre to date, we ask for your continued support, patience and understanding as we implement the new safety measures outlined below. We welcome your feedback. 

 


Booking a Ticket

 

Contactless Tickets: All our tickets are issued as e-tickets with QR barcodes, which can be shown on your smartphone / tablet or printed at home. Paper tickets are no longer available. There is no need to go to box office – you can head straight to the auditorium and one of our ushers will scan your ticket.

  • Park200 reserved seating: some performances have socially distanced 'bubble' seating. For these shows, the seats will be sold in pre-set group sizes as seen on the seating plan.
  • Park90 unreserved seating: ushers and front of house staff will allocate your seating on arrival. Please wait to be seated.

 

Advance Booking Recommended: We recommend tickets are booked in advance, either on the website or over the phone.

 

Accessibility: If you have an access need and require additional assistance in booking, please email our box office team on [email protected] 

 

Book with confidence: We endeavour to give customers freedom and peace of mind and as such we have relaxed our exchange and cancellation policy.

If we are forced to cancel a performance, you are entitiled to an exchange, to receive a credit note, or to receive a full refund of the face value of the tickets to your payment card.

If you cannot attend a performance due to a positive Covid case, you have the option to:

  • transfer the affected tickets to another available performance free of charge
  • request a credit note to be used on another performance
  • request a full refund (up to 24 hours before the start of the performance).

Please email [email protected] if you need help managing your booking.

 


Ahead of your Visit

 

It is important that you do not come to the theatre if you are testing positive for Covid-19.

Please do not attend unless five days have passed since your initial positive test and you have tested negative for two consecutive days

We recommend that all audience members take a lateral flow test before attending.

 

Bring a face covering which we advise you to wear at all times inside the venue, except when eating or drinking, unless medically exempt.

 

Be prepared for changes in temperature: To keep a good flow of air through the building we will be using our air conditioning system to full effect, which may make the building and the auditorium colder than usual. Please bring extra layers as required.

 

Travel: Consider your travel options in advance and try to cycle or walk to the theatre where possible. Please make sure you arrive at the theatre in good time. Please be advised that there is little to no parking available and restrictions apply in the local area.

 

Pack Light: Limit the number of unnecessary items you bring to the theatre. We don’t have a cloakroom or bag storage facilities and large bags can’t be taken into the auditorium.

 


During your visit

 

Arrive in good time: The auditorium doors will open 20 minutes before the performance starts.

 

Wear a face covering: We advise that you wear a face covering for the duration of your visit unless you are medically exempt.


Welcome: Upon arrival there will be a team member to help answer questions and point people in the right direction.  

 

Sanitise Your Hands: We will have hand sanitiser available as you enter and in key locations across the building


Contactless payments: We ask customers to make contactless payments (without cash) wherever possible.
 

Latecomers: Please note for reasons of health and safety and audience enjoyment we cannot admit latecomers. We are unable to offer exchanges or refunds on tickets for latecomers.

 


Inside the Theatre

 

Keep Socially Distant: During your visit we ask that you maintain a safe distance from anyone outside your party wherever possible.


Inside the auditorium: Please be aware you may need to leave your seats in the auditorium to allow other patrons to pass safely at a social distance


Face Coverings: We advise that you wear a face covering inside the theatre and for the duration of your visit.

 


 

Frequently Asked Questions

 

A show I booked for has been cancelled – can I have a refund?

If your production is unable to go ahead for any reason, you will be entitled to a full refund. Alternatively, we can issue a credit note into your Park Theatre account to be used on a future performance. As a small charity with no regular public funding we also welcome ticket donations for those who are able to.

 

I, or a member of my party, has tested positive for Covid-19. What should I do?

If you, or a member of your party, has tested positive for Covid-19, please contact the box office on [email protected] and we will re-book you into a later date, issue a credit note. We can issue a refund if we have 24 hours' notice. Exchange/return fees will be waived in this instance.

 

I have a credit note or gift voucher on my Park Theatre account – when can I use this?

Gift vouchers and credit notes are valid for one year from the point of activation. We will reset credit note start dates to be valid from one year from reopening. If you are worried that your credit note or gift card has expired during 2020, please contact the box office and we will be happy to extend the end date to make up for lost time. Your credit note will appear as a payment type when you log in to your account online to book a ticket.

 

Can I make a donation to the theatre?

Park Theatre is a registered charity (number 11372230) that does not receive regular government or Arts Council funding. The easiest way to help ensure the future of Park Theatre is to donate to our Park Life Fund here. Thank you for your support!